Shipping & Delivery Policy

Perfect Mart Shipping Policy

Effective Date: 12 June 2026

Welcome to Perfect Mart. This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of products purchased through our website and mobile application. By placing an order with Perfect Mart, you agree to the terms mentioned below.

1. Delivery Service Areas

Perfect Mart currently provides delivery services in selected cities, towns, and surrounding service areas. Delivery availability may vary depending on your location and product availability.

Customers can verify delivery availability by entering their address or PIN code during checkout.

2. Order Processing

• Orders are processed after successful payment confirmation or order verification.
• Orders received during business hours are generally processed on the same day.
• Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.
• Processing times may vary during festive seasons, sales events, or due to unforeseen circumstances.

3. Delivery Timeline

Estimated delivery times:

Delivery times are estimates and may vary depending on location, weather conditions, transportation issues, or product availability.

4. Delivery Charges

Delivery charges may vary based on:

• Order value
• Delivery location
• Product category
• Promotional offers

Any applicable delivery charges will be clearly displayed before order confirmation.

Perfect Mart may offer free delivery on selected orders, promotional campaigns, or minimum purchase values.

5. Order Tracking

Customers may receive:

• Order Confirmation Messages
• Order Processing Updates
• Dispatch Notifications
• Delivery Status Updates

Updates may be sent via SMS, WhatsApp, Email, or through the Perfect Mart App.

6. Delivery Attempts

Our delivery team may attempt delivery at the address provided by the customer.

If delivery is unsuccessful due to:

• Customer unavailability
• Incorrect address
• Unreachable contact number
• Restricted access location

the order may be rescheduled or cancelled at Perfect Mart's discretion.

7. Delivery Verification

To ensure secure delivery, customers may be required to:

• Confirm their identity
• Provide OTP verification (if applicable)
• Sign or acknowledge receipt of the order

Ownership and responsibility of products transfer to the customer upon successful delivery.

8. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Heavy demand
• Weather conditions
• Traffic disruptions
• Technical issues
• Natural disasters
• Government restrictions
• Logistics partner delays

Perfect Mart shall not be held liable for delays caused by circumstances beyond our reasonable control.

9. Damaged or Missing Products

Customers are requested to inspect their order at the time of delivery.

If any item is:

• Damaged
• Defective
• Missing
• Incorrectly delivered

please contact our support team within 24 hours of delivery.

Claims raised after the specified period may not be eligible for resolution.

10. Order Cancellation by Perfect Mart

Perfect Mart reserves the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Fraudulent transactions
• Delivery restrictions
• Technical issues

In such cases, any eligible payment received will be refunded according to our Refund Policy.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information
• Ensuring availability at the delivery location
• Providing a valid mobile number for communication
• Reviewing products upon delivery

12. Contact Us

For delivery-related queries, please contact:

Perfect Mart

📍 Near Bhagwan School, Khadgaon Bypass Road,
Bank of Maharashtra Building,
Latur – 413531, Maharashtra, India

📞 Mobile: +91 9689388777 / +91 9503960725

📧 Email: perfectservices2212@gmail.com

🌐 Website: perfectmartpune.com

Our Commitment

Perfect Mart is committed to providing fast, reliable, and efficient delivery services so that customers receive their everyday essentials conveniently and on time.

Perfect Mart – Your Daily Needs, Delivered to Your Doorstep. 🛒🚚✨