Return & Refund Policy

Perfect Mart Return & Refund Policy

Effective Date: 12 June 2026

At Perfect Mart, customer satisfaction is our top priority. We strive to deliver quality products in good condition. However, if you receive a damaged, defective, expired, incorrect, or missing product, you may request a return, replacement, or refund according to the terms outlined below.

1. Eligible Reasons for Return

A return or replacement request may be accepted in the following cases:

• Product received is damaged during delivery.
• Product received is defective or unusable.
• Wrong product delivered.
• Product is expired or near expiry.
• Product quantity is missing from the order.
• Product differs significantly from the description shown on the platform.

2. Non-Returnable Products

The following products are generally not eligible for return unless delivered in damaged or defective condition:

• Fresh Fruits and Vegetables
• Dairy Products
• Bakery Products
• Frozen Food Items
• Personal Care Products (once opened)
• Baby Care Products (once opened)
• Medicines and Health Products
• Customized or Special Order Products
• Products with damaged or missing original packaging caused by the customer

3. Return Request Time

Customers must raise a return or complaint request within:

• 24 Hours of delivery for grocery and perishable items.
• 3 Days of delivery for non-perishable products.

Requests made after the specified period may not be accepted.

4. Return Process

To initiate a return request:

1. Contact our customer support team.
2. Provide your Order ID.
3. Share photographs of the product, if applicable.
4. Explain the issue briefly.

After verification, Perfect Mart may approve a replacement, refund, or other suitable resolution.

5. Refund Policy

Once a refund is approved:

• Online payment refunds will be processed to the original payment method.
• Cash on Delivery (COD) refunds may be processed through bank transfer, UPI, or wallet credit.
• Refund processing may take 5 to 10 business days depending on the payment provider and banking system.

6. Replacement Policy

Where replacement is available:

• The replacement product will be delivered at no additional cost.
• Replacement availability depends on product stock and service area.

If a replacement is unavailable, a refund may be provided.

7. Order Cancellation

By Customer

Customers may cancel an order before it has been packed or dispatched.

Once an order is dispatched for delivery, cancellation may not be possible.

By Perfect Mart

Perfect Mart reserves the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Technical issues
• Suspected fraudulent transactions
• Delivery location limitations

In such cases, any prepaid amount will be refunded.

8. Refund Exceptions

Refunds may not be issued if:

• The product has been used, consumed, or damaged after delivery.
• The return request does not meet the eligibility criteria.
• The customer provides incorrect delivery information.
• Evidence of misuse or fraudulent activity is found.

9. Quality Assurance

We make every effort to ensure that all products supplied through Perfect Mart meet quality standards. If you experience any issue with your order, we encourage you to contact our support team immediately so that we can resolve the matter promptly.

10. Contact Us

For return, replacement, refund, or cancellation assistance, contact:

Perfect Mart

📍 Near Bhagwan School, Khadgaon Bypass Road,
Bank of Maharashtra Building,
Latur – 413531, Maharashtra, India

📞 Mobile: +91 9689388777 / +91 9503960725

📧 Email: perfectservices2212@gmail.com

🌐 Website: perfectmartpune.com

Customer Satisfaction Promise

Perfect Mart is committed to providing quality products, transparent policies, and prompt customer support to ensure a reliable and satisfying shopping experience for every customer. 🛒✨